At Zenior Fragrance, we value our customers and strive to provide the best quality products. Please read our exchange terms below:
Eligibility for Exchange
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Exchange is only possible if:
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You receive a wrong product.
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The product is damaged/defective at the time of delivery.
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Conditions
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You must inform us within 24 hours of receiving the parcel.
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Product must be unused, unopened, and in original packaging.
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Proof of purchase (invoice/order number) is required.
Process
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Contact our support team via WhatsApp, Email, or Social Media within 24 hours.
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Share clear pictures/videos of the issue.
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Once approved, send the product back through courier.
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After inspection, we will send you the correct/replacement product.
Non-Exchangeable Items
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Opened or used perfumes.
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Items bought during sale/discount offers.
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Claims made after 24 hours of delivery.