Welcome to Zenior Fragrance. By using our website and purchasing our products, you agree to the following terms and conditions:
1. General
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All products sold by Zenior Fragrance are 100% authentic and carefully checked before dispatch.
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Prices, availability, and promotions are subject to change without prior notice.
2. Orders & Payments
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Orders will only be processed after confirmation through call, SMS, or WhatsApp.
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We accept Cash on Delivery (COD) and Bank Transfer/EasyPaisa/JazzCash.
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For high-value orders, partial or full advance payment may be required.
3. Shipping & Delivery
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We deliver all across Pakistan through trusted courier partners.
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Standard delivery time is 2–5 working days (remote areas up to 7 days).
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Shipping charges are applied as mentioned on the website.
4. Exchange Policy
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No returns are accepted.
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Exchange is only possible in case of wrong or damaged product, reported within 24 hours of delivery.
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Products must be unused, unopened, and in original packaging to qualify for exchange.
5. No Refund Policy
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We do not offer cash refunds.
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In case of an approved claim, only exchange or store credit will be provided.
6. Customer Responsibility
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Customers are responsible for providing accurate delivery address and contact information.
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Zenior Fragrance will not be held responsible for failed deliveries due to incorrect details provided by the customer.
7. Privacy & Security
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We respect your privacy. All customer data (name, phone, address) is kept secure and used only for order processing.
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We do not share your personal information with third parties, except for delivery purposes.
8. Legal Disclaimer
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Zenior Fragrance is not responsible for delays, damages, or losses caused by courier services, unforeseen events, or natural disasters.
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By placing an order, you acknowledge and accept all terms and conditions stated above.